Mobile Recharge AE

Privacy Policy

At Mobile Recharge AE, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share your personal information when you use our website, mobile application, or services. By using our platform, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you create an account or use our services, we may collect your name, email address, phone number, and payment information.
  • Transaction Information: We collect details about the mobile recharges and other services you purchase through our platform.
  • Device Information: We collect information about the device you use to access our service, including IP address, browser type, operating system, and mobile device identifiers.
  • Usage Information: We collect information about how you use our platform, including pages visited, time spent, and actions taken.
  • Communication Information: We keep records of communications between you and our customer support team.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, maintain, and improve our services
  • Process and complete transactions
  • Verify your identity and prevent fraud
  • Communicate with you about your account and our services
  • Send you promotional offers and updates about our services (you can opt out of these communications)
  • Respond to your customer service inquiries
  • Monitor and analyze usage patterns and trends
  • Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We share information with third-party service providers who help us operate our business, such as payment processors, cloud storage providers, and customer support services.
  • Mobile Operators: To fulfill your recharge requests, we share necessary information with the relevant mobile operators.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for other purposes with your consent.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information in certain circumstances.
  • Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails.
  • Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and to help us provide better services. You can manage your cookie preferences through your browser settings. However, if you disable cookies, some features of our service may not function properly.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us, and we will take appropriate steps to remove that information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries in which we process it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: +971 58 123 4567

Last updated: June 15, 2023